What is the minimum required upload and download speed, to use the ACANAC VoIP Telephone service, and is there a Bandwidth saver mode for those who do not want to go over their cable Internet bandwidth limit, or are using the lite Internet service from Rogers Cable or Bell Sympatico?

We recommend that you have a least 9Kps for our Voip service. We normally use codec G.711 that uses around 64Kps, but we also can offer G.729 that only uses around 8Kps. Lite services from Rogers or Sympatico will work without any problems.

Is there a guaranteed uptime with your voice service?

We don't guarantee uptime, but we offer an unconditional satisfaction guarantee. If for any reason you are unhappy with our service within the first 30 days, your fees will be returned to you.

Do I have to cancel/contact my current provider, or do you take care of that?

Once your phone number is ringing with our service, you will have to cancel with your current phone company. It is important that you do not cancel service until your phone is ringing with us.

Do you have to have a computer to have voip?

No, a computer is not necessary. You do need to have High speed internet account. (DSL or Cable) We ship you a Voip router that you then can plug in your Phones into. If you do have a computer you may plug the internet connection into one of the open ports on the Voip router.

How is Acanac different from my current local telephone service?

We are different that we use IP to transport your voice call. Your current phone company probably use PSTN. It is more cost effective to send your phone call over the public internet than the private PSTN line.

Will Acanac work with different types of High Speed Internet connections?

Yes, we work with DSL, Cable even Dial-up. The important thing is not the speed, but the lag time. Anything under 500ms ping times is acceptable amount.

Will Acanac work with a High Speed Light connection?

Yes, Acanac Phone service will work with High Speed Light connection. We might have to change your codec to G.729, but this is a simple 2 minute procedure.

Will Acanac work with a dial-up Internet connection?

Yes, but most dial-up connections don't allow you stay connected for more than a few hours at a time. You would not be able to receive calls if your not logged in.

Where can I get Acanac Voip service?

You can place your order on the web site, or simply give us a call.

Can I get more than one Acanac account?

Yes, you can get as many accounts as necessary.

What do I need to know about computers to get Acanac Voip?

We configure your voip router. You simply have to plug it in to your High Speed Internet. In some circumstances we might have to walk you through a few procedures, but as long as you know how to use a mouse it should not be a problem.

How long after I subscribe will I get my package in the mail?

It normally takes 1-3 days to receive your package.

What happens to my service if I move?

You can keep your existing phone number or we can provide you with another local number to your area. That is the great thing about Voip phone service. You can take your phone number to any place on earth.

Will a Fax machine work, or is it only incoming?

Fax machine will work with our service.

Do the people I am calling need to have Acanac service too?

No, as long as they have an active telephone you will be able to reach them. Our system is able to interconnect with current PSTN networks.

Can I still use my computer while I am using Acanac to talk on the phone?

Yes, you may use your computer. All of our Voip routers have built in DHCP server that you can connect your computer into.

What type of telephone do I require to use Acanac?

You can keep on using your existing telephone. All you have to do is plug it to any available slot in the Voip Router. If you need more than one phone per line simply order multiple handset cordless phones.

Will Acanac work during a power outage?

No, but if you buy a small UPS it will continue to work. It is important if you need 911 access during power outages. You can purchase them at any comupter store for as low as $20.00

What additional equipment is required?

Acanac provides you with all required equipment.