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Cable High Speed Internet Order Form

Do you provide High Speed Cable Internet Service in my area?

Please type in your postal code below. If service is available in your area you will then be allowed to fill in the order page. Please remember that not all areas support maximum speeds. You will be notified if the speed you order is not available in your area.

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High Speed Internet Service Plans

Order Form

Plan Type: *

Plan *

Do you CURRENTLY have cable internet?*

If you are switching from another CABLE internet provider please indicate the day on which you will be canceling your service with your old cable internet provider. (DDMMYY)

Do you CURRENTLY have cable TV

Do you wish to purchase our Modem:

Brand of modem (Motorola etc.)

Model number of Cable Modem

Customer Modem Serial Number and Model Number If Your Using Your Own Modem:

Customer Modem Mac Address If Your Using Your Own Modem::

Activation Time Lines. Best Time to Book Setup:*

If service is for your home, please indicate the floor you will need the installation (main floor, top floor etc.)

Company:

Personal Information

First Name: *

Last Name: *

Cell Phone:

Home Phone #: *

E-mail Address: *

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Service Address

Street Number: *

Street Name: *

Buzzer Code #:

Apartment Number:

City: *

Province: *

Postal Code: *

Country: *

Shipping Address

Street Number:

Street Name:

Buzzer Code #:

Apartment Number:

City:

Province:

Country:

Postal Code:

Credit Card Information

Name on Credit card: *

Credit Card Number: *

Expiry Date (MMYY): *

Credit Card

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Installation Instruction

Preferred date:(YYYY-mm-dd):

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Additional Services

Want to learn more about our Television Service?:

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The Acanac Satisfaction Commitment

30 Day Money Back Guarantee.

We pride ourselves on getting things done right. That doesn't mean we are perfect, but when we make mistakes we fix them.

If we can't fix issues and you're not 100% satisfied with your purchase of Acanac Service, you may cancel within 30 days of activation. We will offer you a complete refund of the fees and taxes paid, minus modem purchase, activation fee and shipping fees.

Currency

All prices are in Canadian Dollars.

Price breakdown:


Terms and Conditions

Effective Date: January 12, 2016

ACANAC – General Terms & Conditions

The Customer recognizes and accepts that the present terms and conditions may be modified by Acanac at any time in accordance with provision herein and any changes will be posted on www.acanac.com, along with the effective date.

1) APPLICABILITY

These Terms and Conditions govern the provision of and use of residential services including but not limited to home phone, high-speed Internet, television and long distance services provided by Acanac, as well as any hardware, equipment or devices provided by Acanac in conjunction with these services. Unless otherwise specified, services will be offered for an indeterminate term.

2) PAYMENT

Payment for recurring services is due in advance. The Customer shall pay all applicable fees, charges, applicable usage dependent charges and taxes relating to the services. Acanac requires prepayment for services and accepts credit card payment, cash, money orders or certified cheques. Payments are due every month on the date specified in the service order, or on the renewal date for 3, 6 or annual prepaid plans, or upon receipt of invoice. Prepaid plans are automatically renewed on the anniversary date. Overdue amounts may be subject to interest fees of 1.25% per month (16.07% per year).

The rendering of an invoice(s) by Acanac Inc. shall be construed as an offer to extend this agreement and the payment of such invoice(s) by customer shall be construed as an acceptance. If such invoice(s) are not paid within fifteen (15) days of presentment, in the legal money of Canada, Acanac Inc. may terminate this agreement and discontinue services.

For bundle packages, the acceptance of the order is conditional on the payment of the first invoice which includes the activation and installation fees, and service charges for the initial billing period. The payment is non-refundable unless Acanac cannot provide the service to the Customer.

In the event of a payment default, any outstanding amount becomes immediately payable and due. A twenty-five dollar ($25.00) charge may be applied for any payment items returned by the bank. In the event of returned preauthorized charges to a bank or credit card, Acanac may attempt to process payment before the next regularly scheduled payment.

Unpaid invoices for 3, 6, and 12 month prepaid plans may result in an automatic change to monthly pricing and invoicing.

A cancellation of service or a change to banking or credit card information within 10 days of a regularly scheduled payment may not be processed in time to prevent that regularly scheduled payment. In such an event where a credit is due to The Customer, amount will be refunded within 15 days.

If the Customer disputes any charges, fees or taxes reported within an invoice, the Customer shall notify Acanac in writing within ninety (90) days of receiving that invoice or it shall be deemed that the Customer has waived any right to contest such charges. Acanac reserves the right to correct any errors in billing for a period of up to ninety (90) days, and apply the appropriate charges retroactively.

2.1) REFERRAL PROGRAM

Acanac may offer referral programs from time to time and reserves the right to modify or cancel any such program at any time. All referral accounts, including those linked to or receiving any service credit for referrals must be in good standing at all times for any credit to be applied.

3) SERVICE SUSPENSION

In the event of a Customer being in default of payment, or in violation of the Acceptable Use Policy, or for cause, Acanac may suspend service without prior notice.

Acanac may impose a charge of up to $75 for disconnection of each Service and a separate charge of $75 for reconnection of each Service, and the Customer shall pay to Acanac all expenses related to the reinstatement of the services following a suspension where such expenses may be incurred by Acanac following a reconnection request.

Orders are subject to credit approval and in the event of unacceptable credit risk, Acanac may interrupt some or all services or features without prior notice.

4) LIMITATION OF LIABILITY AND INDEMNIFICATION

Acanac will not be liable for any delay or failure to provide the Service, at any time or from time to time, or any interruption or degradation of voice or data quality. The aggregate liability of Acanac to The Customer or any third party for direct damages arising out of or in connection with this Agreement shall be limited to the lesser of: (a) the actual direct damages suffered by the Customer, and (b) the charges paid by The Customer during the previous calendar month. IN NO EVENT WILL ACANAC, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR, AND THE CUSTOMER HEREBY WAIVES THE RIGHT TO CLAIM, ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, COMPENSATORY OR CONSEQUENTIAL DAMAGES, OR FOR ANY OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, WRONGFUL DEATH, PROPERTY DAMAGE, LOSS OF DATA, LOSS OF REVENUE OR PROFITS, OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICE, INCLUDING INABILITY TO ACCESS EMERGENCY SERVICE PERSONNEL THROUGH THE ACANAC 911 SERVICE OR TO OBTAIN EMERGENCY HELP. THE LIMITATIONS SET FORTH HEREIN APPLY TO CLAIMS FOUNDED IN BREACH OF CONTRACT, BREACH OF WARRANTY OR CONDITION, PRODUCT LIABILITY, TORT (INCLUDING NEGLIGENCE), INTELLECTUAL PROPERTY INFRINGEMENT, STRICT LIABILITY, AND ANY AND ALL OTHER THEORIES OF LIABILITY AND APPLY WHETHER OR NOT ACANAC WAS INFORMED OF THE LIKELIHOOD OF ANY PARTICULAR TYPE OF DAMAGES.

The Customer agrees to defend, indemnify, and hold harmless Acanac, its affiliates and their respective officers, directors, employees, agents, legal representatives and any other service providers who offer services to the Customer or Acanac in relation with the present agreement or the service provided, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, legal fees and expenses) by, or on behalf of, the Customer, any third party or user of the Customers’ service relating to the absence, failure or outage of the service, including 911 dialling and/or inability of the Customer or any third party or user of their service to be able to dial 911 or to have access to emergency service personnel, as well as any misroutes of 911 calls, including but not limited to their provision of incorrect information to Acanac in connection therewith.

5) PRICES AND SERVICE FEES

Prices for services and/or discount rates may be subject to change upon written notice. In such cases, the customer will be informed thirty (30) days before the effective date. Certain discounts may be applied to subscriptions to a bundle or group of services. In the event of cancellation of any such services, the bundle discounts may no longer be applicable.

A moving fee of $100 (plus applicable taxes) for Cable Internet service and $25 (plus applicable taxes) for DSL/FTTN Internet service may apply for each service address change. There is also a $49.95 installation charge for DSL/FTTN service.

In the event of non-maintenance related interruptions, Acanac may issue credits corresponding to the number of whole or partial days of service interruption following notification from the Customer on a pro rata basis.

Service orders may be subject to credit approval and in the event of unacceptable credit risk, Acanac may require deposits, alternate pricing or payment methods and in certain circumstances interrupt some or all services or features without prior notice.

6) EQUIPMENT PROVIDED BY ACANAC

The Customer agrees to maintain and operate any equipment, software and services provided by Acanac in compliance and in accordance with the applicable operating instructions provided by Acanac. If Acanac provides equipment to the Customer, a shipping fee of $9.95 will apply. Such equipment will remain the property of Acanac unless it has been purchased by the Customer. The Customer agrees to return any equipment owned by Acanac upon request.

The equipment is to be returned to Acanac within fifteen (15) business days of such request or following the cancellation date. In the event that the equipment is not returned by the Customer, Acanac reserves the right to charge for such equipment the lesser of the current Customer purchase price and the price described in the Service Order. In the event that such equipment is not returned in good condition and working order, subject to reasonable wear and tear, Acanac reserves the right to charge an amount equal to the cost incurred to repair or replace the equipment.

Customer Premise Equipment (CPE) that is supported by our vendors may change periodically. Should the equipment no longer be supported, the client will be responsible for the cost of purchasing new CPE. Refunds are not available for end-of-life CPE.

For customers who opt to source their own CPE from alternative vendors, Acanac will not be responsible for any downtime associated with equipment issues, and customer must replace such CPE at own cost.

The obligations listed in this section above will survive the expiration or termination of the service agreement.

7) EQUIPMENT PURCHASED FROM ACANAC

The sale of any equipment shall be final and the equipment may not be returned or exchanged without the consent of Acanac. Any equipment sold to the Customer shall be warranted against any manufacturing defect for a period of one (1) year from the purchase date for parts and labour. Acanac will replace any defective equipment with comparable Equipment in accordance with the terms of the warranty. The warranty does not apply to any breakage or defect resulting from accidents, misuse or any unauthorized modifications. In the event of defective equipment, the Customer agrees to notify Acanac promptly so that Acanac may arrange to make the necessary assessment.

8) REMOTE SUPPORT AND MAINTENANCE

In order to provide The Service to its Customers, Acanac may directly or through a third party connect remotely to Equipment such as but not limited to modems, Internet Telephone Adaptors, routers, set top boxes, etc. for the purposes of adjusting configurations, updating firmware, and related general maintenance.

In addition to the above, for the purposes of correcting or analyzing service problems, Acanac may seek the cooperation of The Customer to make changes to The Customer’s network or computer equipment such as, but not limited to the running of diagnostic tools and performing changes to network and operating system settings.

Acanac may, without any liability, interrupt the services for technical or maintenance purposes. Where possible Acanac shall provide advance notice advising the Customer.

9) FORCE MAJEURE

Notwithstanding any other provisions, Acanac shall not be liable for failure or interruption of its services if due to causes or events beyond its reasonable control.

10) TRANSFER OF ACCOUNT

This account shall not be assigned or transferred in any way whatsoever without the prior written consent of Acanac which may be withheld at its discretion.

11) CANCELLATION OF SERVICE

Accounts are automatically renewed at the anniversary date. Cancellation of service requests must be communicated to Acanac in advance of the desired cancellation date via email to billing@acanac.ca and must specifically identify the services or features to be cancelled. Failure to do so may result in delays in processing of the cancellation. Unless otherwise specified in the request, the cancellation date of residential high speed Internet service, television, residential telephone or long distance services will be effective on the last day of the current billing period. The Customer must return any Acanac owned equipment prior to Acanac refunding any deposits or credits due to the customer.

Early cancellations of 3, 6, and 12 month terms may result in a recalculation of monthly rates in exclusion of any previously applied prepayment discounts prior to the refunding of any deposits or credits due to the customer.

12) DELETION OF MESSAGES AND DATA

Upon termination of the Service, Acanac is authorized to delete any files, programs, data, voicemail, E-mail or any other types of messages associated with The Service without additional notice to The Customer.

13) ACCEPTABLE USE POLICY

The Customer agrees to abide by these general terms and conditions and the Service specific terms and conditions found herein.

14) UNAUTHORIZED ACCESS

Any unauthorized modification, interfering or tampering with the equipment, wiring, telecommunication facilities including, but not limited to, demarcation points, or unauthorized use of telecommunications in general, is prohibited and may constitute theft of telecommunication service under the Criminal Code of Canada.

15) VIOLATION OF THIS AGREEMENT

Use of the Service in a manner which Acanac, in its sole discretion, believes violates this Agreement, may result in Acanac taking any responsive actions it deems appropriate. Such actions may include, but are not limited to, temporary or permanent removal of hosted content, messages or data; and the immediate limitation, suspension or termination of all or any portion of The Service. Acanac shall not have any liability for any such responsive actions.

The above described actions are not the exclusive remedies of Acanac and Acanac may take any other legal or technical action it deems appropriate.

Acanac reserves the right to investigate suspected violations of this Agreement, including the gathering and examination of information from The Customer or Customers and the complaining party, if any. During such an investigation, Acanac may suspend The Service(s) involved.

16) NO WAIVER

The failure of Acanac to enforce this Agreement, for whatever reason, shall not be construed as a waiver of any right to do so at any time.

17) SEVERABILITY

If any portion of this Agreement is held invalid or unenforceable, that portion will either be severed or construed in a way consistent with applicable laws, and the remaining portions will retain their full force or effect.

18) PRIVACY POLICY

A copy of our privacy policy is available upon request, and can be viewed in the Legal section of www.acanac.com.

TERMS & CONDITIONS FOR LOCAL PHONE LINE AND LONG DISTANCE SERVICES
(Herein referred to as “The Service”)

1 – THE SERVICE

(a) Service Description

The Service may include local telephone line(s) and/or a variety of long distance plans some of which may be offered at flat rates and some of which may have usage dependent pricing. The local phone line service requires a broadband Internet connection and a Customer supplied touch tone enabled telephone set to be connected to an Acanac supplied (rental or purchase) Internet Telephone Adapter.

(b) Normal residential, non-commercial use of Service and Equipment

The Service and any equipment are provided or sold to the Customer for personal, residential, non-commercial use. To further clarify, the Customer agrees that they may not use the Service for any commercial activities including but not limited to telemarketing, autodialling, extensive call forwarding, fax broadcast, long holding time applications or any other activity that would be inconsistent with regular residential usage.

UNDER NO CIRCUMSTANCES WHATSOEVER IS THE CUSTOMER PERMITTED TO RESELL, SHARE, OR OTHERWISE DISTRIBUTE THE SERVICE OR ANY PORTION THEREOF TO ANY THIRD PARTY WITHOUT THE WRITTEN CONSENT OF ACANAC AND PAYMENT OF APPLICABLE FEES.

(c) Customer responsibility

The Customer acknowledges their responsibility for all charges arising from the use of the Service or hardware whether or not authorized by the Customer. This includes (without being limited to) collect-calls, toll charges, 1010 type usage-dependent charges, fees from 411, 711, etc. and/or other fees according to the rate in effect at the time of usage. Collect calls and 1010 charges are passed through from third party service providers. By using such third party services the Customer accepts responsibility for such charges. It is the Customer’s responsibility to inform Acanac if the device has been stolen, tampered with or used by unauthorized persons or in any manner in violation of the AUP.

The Customer will be responsible for ensuring that other users of The Service understand and comply with these Terms and Conditions.

Acanac may at its discretion limit the use of its services or may require the customer to obtain a higher grade of service if a disproportionately high number of calls are being made to Nunavut, Yukon or the Northwest Territories (area code 867).

(d) Prohibited activities

Use of the Service in contradiction of the following restrictions constitutes a violation of this Agreement. The Customer shall not use or permit the Service to be used for the following purposes:

  • Any use that prevents fair and proportionate use by others; in cases of excessive demand, Acanac may limit the use of its services as necessary or may require the Customer to obtain a higher grade of service at a higher subscription cost.
  • Using the Service for illegal activities or harassing or threatening behaviour.
  • Altering Caller ID information in a manner that would be deceptive or likely to create confusion or mistaken identity.
  • Misuse of calls to emergency services.

(e) Use of Service outside Canada

If the Customer accesses or uses the Service or the equipment in countries other than Canada they do so at their own sole risk. This includes the risk that such activity violates local laws, import-export control laws, or regulations in that country. The Customer remains liable for, agrees to hold Acanac harmless against any liability arising from, any such usage.

(f) Monitoring of activity

Acanac reserves the right but is under no obligation to monitor service activity for the purposes of network improvement, integrity, security or for the purposes of monitoring compliance with these Terms and Conditions.

Acanac may at any time be legally required to monitor, record, preserve evidence of the activity of identified Customers as a result of court orders and/or warrants or statute, without prior or subsequent notice provided to the Customer.

(g) Telephone Numbers

The telephone numbers that Acanac provides in conjunction with the Service to The Customer may be listed in telephone directories; however, in certain cases The Customer may need to specifically request listings when ordering or porting numbers, or after installation. The Customer does not own or have any property rights in any telephone number provided by Acanac in conjunction with the Service. Although changes in phone numbers and service arrangements are not anticipated, Acanac cannot warrant against them. Acanac is not liable for any costs, damages or other amounts resulting from changes to telephone numbers.

Residential vs Business. Any client found to be a residential client and communicating with more than 50 different phone numbers per month is considered a business client. This does not mean that you cannot place/receive more than 50 calls, it simply means that you cannot communicate with more than 50 completely different numbers unless you are a business client. Any client found to be considered business and communicating with more than 250 completely different numbers is also prohibited. In addition, if a client is found to be breaching any of the above uses the client or company is fully responsible for all monetary damages done to Acanac Inc. due to such actions.

2 – EMERGENCY SERVICES 9-1-1 DIALLING

The 911 service provided by Acanac differs in a number of important ways from traditional 911 or Enhanced 911 (E911) dialling available with most traditional telephone services - and has specific limitations relative to E911.

(a) E911 vs. Basic 911 Service

When placing a call to emergency services with E911, the Customer’s telephone number and location are automatically transmitted to the operator during the call. These two features (telephone number and location) are what make E911 “enhanced”.

With Basic 911 the Customer’s telephone number and location are not automatically transmitted to the operator. The operator at the answering location verbally obtains the pertinent information that identifies the caller's needs and emergency service address. The operator then transfers the caller to the appropriate emergency services agency.

Acanac provides a basic 911 service.

(b) Other users

The Customer agrees to inform any users and potential users of the service (household residents, guests and visitors) of the nature and limitations of the Acanac-provided 911 service described below.

(c) Routing of 911 calls

When a caller dials 911 using the Customer’s service, the call is routed from the Acanac network to our emergency services operator. The operator will verbally confirm with the caller that they are either located at the emergency service address registered with Acanac, or if not, their present emergency service address. The operator will then determine the appropriate emergency agency and transfer the caller accordingly. It is the responsibility of the customer to ensure that the location of their phone is up-to-date in the Acanac system.

(d) 911 dependency on AC power and broadband Internet

911 dialling and Acanac service do not function during an electrical power or broadband Internet outage.

An AC power interruption or failure and/or interruption or failure of broadband Internet service may result in equipment needing attention by the Customer or Acanac prior to the service being available for calls including emergency calls. When the service is unavailable the Customer will need to access a traditional phone or cellular phone in order to make an emergency call.

Due to the service’s reliance on broadband Internet service, there is a greater possibility of network congestion and/or reduced speed in the routing of a 911 communication made using Acanac equipment as compared to 911 dialling over traditional public telephone networks. Therefore, 911 calls may take longer to reach emergency service agencies than in the case of traditional 911 calls. The Customer acknowledges and understands that Acanac cannot be held liable for service delays beyond its reasonable control.

WARNING: For added clarity, the Customer acknowledges and understands that in the event of an outage, malfunction or any other unavailability of their Internet connection or service-related equipment, including without limitation, improper modifications or tampering, the Service may not function and emergency calling may be unavailable.

(e) Use of the 911 service when traveling

Unlike traditional phone lines, this service is portable to any location with broadband Internet access. For example, the Customer traveling with his Internet Telephone Adapter can take his service with him and place and receive telephone calls over any available broadband Internet connection.

Under such circumstances Acanac 911 service remains available but only for emergency service addresses in Canada and the United States. The Customer shall not attempt to use the Acanac 911 service while outside of Canada or the United States.

If the Customer is traveling outside of Canada or the United States, the Customer must familiarize himself on how to contact emergency services in that country.

(f) Limitation of Liability and Indemnification

As stated under Section 4) LIMITATION OF LIABILITY AND INDEMNIFICATION in the GENERAL TERMS & CONDITIONS:

Acanac will not be liable for any delay or failure to provide the Service, at any time or from time to time, or any interruption or degradation of voice or data quality. The aggregate liability of Acanac to The Customer or any third party for direct damages arising out of or in connection with this Agreement shall be limited to the lesser of: (a) the actual direct damages suffered by the Customer, and (b) the charges paid by The Customer during the previous calendar month. IN NO EVENT WILL ACANAC, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR, AND THE CUSTOMER HEREBY WAIVES THE RIGHT TO CLAIM, ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, COMPENSATORY OR CONSEQUENTIAL DAMAGES, OR FOR ANY OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, WRONGFUL DEATH, PROPERTY DAMAGE, LOSS OF DATA, LOSS OF REVENUE OR PROFITS, OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICE, INCLUDING INABILITY TO ACCESS EMERGENCY SERVICE PERSONNEL THROUGH THE ACANAC 911 SERVICE OR TO OBTAIN EMERGENCY HELP. THE LIMITATIONS SET FORTH HEREIN APPLY TO CLAIMS FOUNDED IN BREACH OF CONTRACT, BREACH OF WARRANTY OR CONDITION, PRODUCT LIABILITY, TORT (INCLUDING NEGLIGENCE), INTELLECTUAL PROPERTY INFRINGEMENT, STRICT LIABILITY, AND ANY AND ALL OTHER THEORIES OF LIABILITY AND APPLY WHETHER OR NOT ACANAC WAS INFORMED OF THE LIKELIHOOD OF ANY PARTICULAR TYPE OF DAMAGES.

The Customer agrees to defend, indemnify, and hold harmless Acanac, its affiliates and their respective officers, directors, employees, agents, legal representatives and any other service providers who offer services to the Customer or Acanac in relation with the present agreement or the service provided, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, legal fees and expenses) by, or on behalf of, the Customer, any third party or user of the Customers’ service relating to the absence, failure or outage of the service, including 911 dialling and/or inability of the Customer or any third party or user of their service to be able to dial 911 or to have auto-access to emergency service personnel, as well as any misroutes of 911 calls, including but not limited to their provision of incorrect information to Acanac in connection therewith.

TERMS & CONDITIONS for INTERNET SERVICES (Herein referred to as “The Service”)

1 – THE SERVICE

(a) Service Description

Acanac provides a variety of High Speed Internet Access services.

(b) Normal residential, non-commercial use of the Service and Equipment

The Acanac residential Internet Service is designed for personal use. The Customer may not use the Service for commercial purposes. To ensure fair and proportional access to its network by all customers, The Customer may not run disproportionally high-bandwidth or high-load servers or applications in connection with the Service.

In the event of disproportionately high usage of the Acanac network resources by The Customer, Acanac may levy usage surcharges of up to one hundred dollars ($100.00) per billing period. This is in addition to the provisions in section 16 of the General Terms and Conditions applicable to violations of these Service conditions.

Where applicable, The Customer must comply with the current data storage and other limitations on the Service. Acanac reserves the right to change the Service plan’s data transfer speeds or data transfer thresholds upon notice.

UNDER NO CIRCUMSTANCES WHATSOEVER IS THE CUSTOMER PERMITTED TO RESELL, SHARE, OR OTHERWISE DISTRIBUTE THE SERVICE OR ANY PORTION THEREOF TO ANY THIRD PARTY WITHOUT THE WRITTEN CONSENT OF ACANAC AND PAYMENT OF APPLICABLE FEES.

(c) Customer responsibility

The Customer acknowledges that by ordering the Service he will be responsible for the use of the Service made by any other person using his computer equipment and assumes all liability for such use of the Service. The Customer will be responsible for ensuring that all such other users understand and comply with these Terms and Conditions.

The Customer remains responsible at all times for his computer equipment and must ensure that his computer equipment does not allow, and takes steps to prevent, unauthorized access. This includes but is not limited to, setting strong wireless passwords, limiting physical access to equipment to authorized persons, utilizing up-to-date anti-virus and firewall software.

The Customer is responsible for any content posted, stored, transmitted, disseminated or accessed by the Customer through his use of the Service. Any questions or complaints the Customer may have regarding content should be addressed to the content provider. The Customer is solely responsible for information published on the Internet through use of the Service.

In addition, The Customer must ensure that his activities do not restrict, disrupt, inhibit, degrade or impede the ability of Acanac to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services.

THE CUSTOMER ACKNOWLEDGES AND SOLELY ACCEPTS THE RISKS ASSOCIATED WITH ANY ONLINE ACTIVITY. THIS INCLUDES, BUT IS NOT LIMITED TO, THE RISKS OF MALWARE, VIRUSES, DATA LOSS, DATA THEFT - INCLUDING PERSONAL AND PRIVATE INFORMATION, CONNECTION FAILURE OR NETWORK OUTAGES. THE CUSTOMER SHOULD SEEK PROFESSIONAL ADVICE BEFORE RELYING ON USE OF THE SERVICE FOR MEDICAL OR SECURITY PURPOSES.

(d) Prohibited activities

Use of the Service in contradiction of the following restrictions constitutes a violation of this Agreement. The Customer shall not use the Service for the following purposes:

  • Publishing content which violates copyright or intellectual property rights of others. The customer assumes all risk regarding their published content;
  • Engaging in fraudulent activities such as, but not limited to, pyramid or illegal soliciting schemes;
  • Impersonating any person or entity, or forging anyone's digital or manual signature, including forging of email headers – your true address must remain visible and accessible to recipients;
  • Accessing or attempting to access data, content, computer systems or services without express authorization of the owner;
  • Attempting to circumvent or breach network or system or service security measures put in place by Acanac or any other service provider or service owner by utilizing but not limited to: IP packet forgery, brute force or systematic intrusion, “man in the middle” attack, cache injection, HTTP/S parameter polluting, Denial of Service attacks or any other system hacking method or vulnerability exploit;
  • Illegally using or distributing tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools;
  • Collecting or attempting to collect personal information about third parties without their knowledge or written consent;
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam;
  • Indiscriminately sending unsolicited, unwanted, or inappropriate messages in mass quantity (spam, mail bombing - multiple copies of a single message to the same recipient, or any application or environment specific messaging);
  • Interfering with any computer networks or telecommunications services by, but not limited to Denial of Service attacks, data or ping flooding of an individual.
  • User machine, network or service, overloading a service, seizing and abuse of operator privileges and attempting to "crash" a host;
  • Transmitting any content or software that contains a virus, malware, trojan, exploit or other harmful code or feature.

(e) Internet traffic management policies (ITMP)

Most of the network facilities that make up the Internet are shared by many users at the same time. This is also true for the network facilities used by the Acanac High Speed Internet Service. While Acanac is constantly investing in its network in order to ensure a high quality Internet service, significant increases in traffic demand may occasionally result in congestion on such shared networks.

Acanac has designed its Internet Quality Management system to minimize the impact for most users during congestion periods. The Acanac Internet Quality Management system works by identifying types of Internet traffic that are more sensitive to congestion and delays and prioritizing such traffic when necessary. The system identifies traffic types at all times in order to react immediately in case of network congestion. Normally no prioritization of traffic occurs as the network capacity is more than sufficient to handle the traffic volume. However during congestion periods, delivery of the more time-sensitive traffic will be prioritized to ensure an overall high quality Internet experience for the most users possible.

Internet traffic is identified and, if necessary, prioritized based on four groups. The highest priority is given to applications that are very time-sensitive, such as gaming and VoIP. The second and third priority groups consist of traffic that is also sensitive to congestion, such as web browsing, social networking and video streaming. The fourth group includes applications that are traditionally less popular with our customer base as a whole.

Normally all Internet traffic will be delivered at full speed. During congestion periods, Customers should see no change in the quality of their Internet experience when using time-sensitive Internet applications. Customers using less time-sensitive applications may notice a decrease in their download/upload speeds until the temporary network congestion has passed.

(f) Monitoring of activity

Acanac reserves the right but is under no obligation to monitor service activity for the purposes of network improvement, integrity, security or for the purposes of monitoring compliance with these Terms and Conditions.

Acanac may at any time be legally required to monitor, record, preserve evidence of the activity of identified Customers or may be required to remove content in whole or in part as a result of court orders and/or warrants or statute, without prior or subsequent notice provided to the Customer.

(g) Ownership of identifiers

The Customer has no ownership or claim to any identifiers provided to the Customer in association with the Service. Identifiers include but are not limited to IP addresses, E-mail addresses, login credentials or personal web page URLs.

ACANAC MAY MODIFY OR CHANGE SUCH IDENTIFIERS AT ANY POINT IN TIME AND SHALL IN NO WAY BE REQUIRED TO COMPENSATE THE CUSTOMER FOR SUCH CHANGES.

Acanac is not responsible for the delivery of email sent to any account which has been suspended or terminated. Such E-mail will be returned to sender, ignored, deleted, or stored temporarily, at the sole discretion of Acanac.

(h) End-user licenses

The Customer agrees to comply with the applicable terms and conditions of all end user license agreements accompanying any software or plug-ins to such software provided in connection with Service. All such end user licenses will terminate upon termination of the Service unless otherwise specified. In the event of any conflict or inconsistency between the terms of this Agreement and any such license, the terms of this Agreement shall prevail.

(i) Diagnostic Maintenance Charges

A maintenance charge will be applied to any account as a result of a request for a diagnostic maintenance on a DSL account where no fault was found on the Bell company facilities or equipment. Should an internal jack or line require installation you will be charge $99.95 + Tax for any work outside the residence no charges will be applied.

(j) Cable Line Installation and rescheduled visits.

If we have to install or rescheduled your Cable line installation a technician may need to gain access into your service location. Please have someone over the age of 18 available during this date and time frame to allow the technician access to avoid any delays. Please call our technical support line two business days after receiving your confirmation message to verify your installation date. If the technician is missed, there will be a $35.00 fee for each missed incident.

TERMS & CONDITIONS for TV SERVICE (Herein referred to as “The Service”)

Zazeen TV service and equipment are provided or sold to the Customer for personal, residential, non-commercial use ONLY at the location identified in the Service order or contract.

(a) Customer responsibility
The Customer acknowledges that by ordering the Service he will be responsible for the use of the Service made by any other person using his equipment and assumes all liability for such use of the Service. The Customer acknowledges their responsibility for all charges arising from the use of the Service or hardware whether or not authorized by the Customer. This includes (without being limited to) pay-per-use, video on demand and/or other fees according to the rate in effect at the time of usage. Pay-per-use and video on demand charges are passed through from third party service providers. By using such third party services the Customer accepts responsibility for such charges. It is the Customer’s responsibility to inform Acanac if the device has been stolen, tampered with or used by unauthorized persons or if the device has been altered in any manner in violation of these Terms and Conditions.

The Customer will be responsible for ensuring that other users of The Service understand and comply with these Terms and Conditions.

In addition, The Customer must ensure that his activities do not restrict, disrupt, inhibit, degrade or impede the ability of Acanac to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services.

THE CUSTOMER ACKNOWLEDGES AND SOLELY ACCEPTS THE RISKS ASSOCIATED WITH ANY ONLINE ACTIVITY. THIS INCLUDES, BUT IS NOT LIMITED TO, THE RISKS OF MALWARE, VIRUSES, DATA LOSS, DATA THEFT - INCLUDING PERSONAL AND PRIVATE INFORMATION, CONNECTION FAILURE OR NETWORK OUTAGES.

(b) Prohibited activities
Use of the Service in contradiction of the following restrictions constitutes a violation of this Agreement. The Customer shall not use the Service for the following purposes:

  • Accessing or attempting to access data, content, computer systems or services without express authorization of the owner;
  • Attempting to circumvent or breach network or system or service security measures put in place by Acanac or any other service provider or service owner by utilizing but not limited to: IP packet forgery, brute force or systematic intrusion, “man in the middle” attack, cache injection, HTTP/S parameter polluting, Denial of Service attacks or any other system hacking method or vulnerability exploit;
  • Illegally using or distributing tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools;
  • Collecting or attempting to collect personal information about third parties without their knowledge or written consent;
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate these Terms and Conditions, which includes the facilitation of the means to spam;
  • Interfering with any computer networks or telecommunications services by, but not limited to Denial of Service attacks, data or ping flooding of an individual.

(c) Monitoring of activity
Acanac reserves the right but is under no obligation to monitor service activity for the purposes of network improvement, integrity, security or for the purposes of monitoring compliance with these Terms and Conditions.

Acanac may at any time be legally required to monitor, record, preserve evidence of the activity of identified Customers or may be required to remove content in whole or in part as a result of court orders and/or warrants or statute, without prior or subsequent notice provided to the Customer.

(d) Ownership of identifiers
The Customer has no ownership or claim to any identifiers provided to the Customer in association with the Service. Identifiers include but are not limited to TV Service Account Numbers, Server IP addresses, or login credentials.

ACANAC MAY MODIFY OR CHANGE SUCH IDENTIFIERS AT ANY POINT IN TIME AND SHALL IN NO WAY BE REQUIRED TO COMPENSATE THE CUSTOMER FOR SUCH CHANGES.

(e) End-user licenses
The Customer agrees to comply with the applicable terms and conditions of all end user license agreements accompanying any software or plug-ins to such software provided in connection with Service. All such end user licenses will terminate upon termination of the Service unless otherwise specified. In the event of any conflict or inconsistency between the terms of this Agreement and any such license, the terms of this Agreement shall prevail.

(f) Price Volatility and Regulation
Decisions or orders issued by the Canadian Radio and Television Commission (the "CRTC") or changes in legislation may have a direct impact on content and transmission costs of Acanac TV services, powered by Zazeen Inc. As such, the price for TV services may have a certain volatility. While Acanac will take reasonable steps to ensure price stability, certain price increases may be passed on to the Customer and are beyond the control of Acanac.

(g) International Calls and free calls within Canada and the USA
Although Acanac provides Unlimited calling to selected destinations, please note that areas that were once unlimited may be subject to charges should downstream providers increase rates. Please visit our Long distance section to see rates for a particular calling area before placing your call. Also, Unlimited US and Canada Calling is available only to selected areas. Some areas may have applicable charges. Please visit our Rates section for more details (https://www.acanac.com/international-rates/).

By placing your order you confirm that you have read And accepted the terms and conditions above and authorize Acanac to charge the amount on your credit card.

Please select the Triangle and click the SUBMIT button

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