We continue to improve Acanac network performance and operations, with a focus on optimizing our customers’ experience. If you received an email, voice mail and/or call from Acanac, you are required to perform a simple update to the settings for your Analog Telephone Adaptor (ATA) to ensure connectivity and avoid any service interruption.
Please follow the simple instructions provided below to update your ATA. There are 3 fields in your ATA set up menu that will need to be updated with the same information.
If you experience any issues completing this process, please feel free to call and speak with our Technical Support Specialists at 1-866-281-3538 between 9:00am and midnight, Monday through Friday.
Option 1: Automatic update
Simply connect your ATA to your computer and click the appropriate link below for an automatic update. This solution will also ensure any future updates are also completed automatically. Should you be unable to connect using link, or have an unsupported ATA that cannot be updated automatically, we have also provided step by step instructions to help you complete this process manually (Option 2 below).
First, please make sure your ATA is connected to your modem and your computer network is setup as per the diagram below.
This option is the preferred method for updating your ATA as it will complete the process automatically and ensure that your ATA is set to receive future updates automatically.
Please note that if you are not using the Linksys SPA 122 or Linksys SPA 2102 provided by Acanac, you will need to manually log into your ATA and update the appropriate fields as per the User Guide associated with your equipment. If a manual update is required, the information below in Option 3 will assist you in performing the update.
4. Click on “Voice”
5. Click on “Line 1”
6. Update the following three fields as follows:
7. Click on “Submit All Changes”
3. Click on “Voice”
4. Click on “Line 1”
5. Update the following three fields as follows:
6. Click on “Submit”
7. Test the Phone to make sure it is working.
8. If your service doesn’t work please call Technical Support at 1-866-281-3538 between 9:00am and midnight, Monday through Friday.
We appreciate you may have an ATA or softphone that is not covered here. Your ATA manufacturers user documentation will be helpful in altering your settings to the required values.
sub.acanac.com needs to be used for the proxy, outbound proxy, registration server or voicemail server settings for your line.
Some common software clients and ATA support sites are:
X-Lite Software Client: https://support.counterpath.com/
OBIHAI ATA: http://www.obihai.com/support
Grandstream ATA: http://www.grandstream.com/support
** Acanac does not provide support for these products, this information is provided for your convenience.
If you are unable to make the changes required, please give our technical support team a call and we’ll see how we can help you.Back